Continuing Professional Development

Residential Tenancies Update Online

sku Product SKU:  CPDORTU20V1

Compulsory CPD Material Facts

sku Product SKU:  CPDC21_MF

The 2021/22 CPD year commences on 23 March 2021. All licensed agents will need to undertake 3 hours of compulsory CPD training during this timeframe.

This online CPD course is 1 hour compulsory CPD training.

When a real estate agent is told to disclose material facts to a potential buyer or tenant, many ask the question: “So what exactly is a material fact?”

It’s important that you understand your obligations under Schedule 1 of the Property and Stock Agents Regulation 2014 (the General Rules of Conduct) - even though it may seem what constitutes a material fact is not at all straightforward.

This course provides key information on how to discover and disclose a material fact.

Topics covered include:

• identify prescribed material facts
• describe an agent’s obligation under the law to disclose material facts
• identify issues or matters important to a reasonable person
• identify steps to determine if a prescribed material fact applies to a particular property

AUD 50.0000

Compulsory CPD Short Term Rental Accommodation

sku Product SKU:  CPDC21_STRA

The 2021/22 CPD year commences on 23 March 2021. All licensed agents will need to undertake 3 hours of compulsory CPD training during this timeframe.

This online CPD course is 1 hour compulsory CPD training.

You may not think short-term rental accommodation (STRA) impacts you or your real estate business. However, this segment of the Real Estate industry has changed significantly. It is important that you stay on top of these changes.

This course provides key information on the code of conduct, obligations under short-term rental accommodation and the ‘2 strikes and you’re out’ policy.

Topics covered include:

• short-term rental accommodation objectives
• industry participants and their obligations
• complaints under the code
• compliance and enforcement powers available to Fair Trading.

AUD 50.0000

Compulsory CPD COVID Safe Business

sku Product SKU:  CPDC21_CV

The 2021/22 CPD year commences on 23 March 2021. All licensed agents will need to undertake 3 hours of compulsory CPD training during this timeframe.

This online CPD course is 1 hour compulsory CPD training.

We now live in a COVID world. COVID-19 has changed the way we live and work. Terms like physical distancing, handwashing and isolation have all become part of the ‘new normal’ in both our personal and professional lives.

This four-part course provides key information on how to work safely in the Real Estate industry in a COVID world.

Topics covered include:

• COVID-19 Basics
• Creating a COVID Safe Business
• COVID Safe Practices for Auctions and Open Homes
• What if – Scenarios for Real Estate

AUD 50.0000

Compulsory CPD Supervision Guidelines Introduction and Overview

sku Product SKU:  CPDC21_SG

Mastering Management - Setting Expectations

sku Product SKU:  CPDE21_SE

The 2021/22 CPD year commences on 23 March 2021. All licensed agents will need to undertake 3 hours of compulsory CPD training during this timeframe. 

This online CPD course is 1 hour elective CPD training.

As a manager, you are the link between organisational mission-critical objectives and the effort your employees invest in achieving those objectives. And you just have to keep those two pieces working together smoothly. In addition, your job is to inspire your employees to bring their personal greatness to work every day and to invest their best in your business. And that’s a hard job!

This course provides an overview of understanding performance and for setting clear expectations.

Topics covered include:

• Understanding performance
• Poor communication
• Leadership
• Job role clarity
• Performance measurement

AUD 65.0000

Mastering Management - Know Thyself

sku Product SKU:  CPDE21_KT

The 2021/22 CPD year commences on 23 March 2021. All licensed agents will need to undertake 3 hours of compulsory CPD training during this timeframe. 

This online CPD course is 1 hour elective CPD training.

Who are you? What makes you tick, what gets you going? What are you good at? What could you be better at? Self-aware leaders continually ask themselves these questions. They are curious, they seek out information and welcome the answers.

Taking the time to be self-aware, to really consider one’s strengths and weaknesses, to build self-understanding, is not something that most managers do enough of.

This course guides you through two factors to start the process of you, as a manager and becoming more self-aware.

Topics covered include:

• Managing an agency
• Emotional Intelligence
• Being professional

AUD 65.0000

Communicating sustainability features to your buyers

sku Product SKU:  CPDSI21v2

The 2021/22 CPD year commences on 23 March 2021. All licensed agents will need to undertake 3 hours of compulsory CPD training during this timeframe. 

This online CPD course is 1 hour elective CPD training.

It’s important for real estate agents to understand sustainability ratings for home, how to access and interpret the information; and be able to prepare and provide property sustainability information. Why?

This three-part webinar recording provides key information on:

• The future is sustainable: The National Plan for our homes
• Reviewing and interpreting home energy ratings
• Sample scripts you can use to communicate ratings
• Knowing the difference between assessments and appraisals
• Identifying sustainable features in a residential property - example
• Construction Waste Risks – what does this give them
• Extending your knowledge – what does this mean?

AUD 65.0000

Effective Conflict Resolution Online

sku Product SKU:  ECRCPDO20v2

Conflict within the workplace is almost unavoidable. It can arise from differences in opinion, varying beliefs, backgrounds and culture. However, conflict can also be used as a creative opportunity to bring change, to move past personal bias and experience, and to open up to new opportunity.

This eLearning course is designed to:

• Examine the concept of conflict and how it manifests in the workplace
• Learn strategies for dealing with conflict in a productive way
• Develop communication and adaptive skills to navigate conflict 
• Develop skills to be better prepared for conflict

AUD 50.0000

Motivating Your Employees Online

sku Product SKU:  MYECPDO20v2

It probably comes as no surprise that employees who feel valued are more motivated, responsible and productive. The happier an employee, the better the results they will deliver. Learn how to develop and maintain a confident and motivated team who are driven to attain worthwhile goals.

This eLearning course is designed to:

• What is motivation and why is it important
• Theories and methods of motivation
• How to recognise personality types and how they relate to motivation
• Maintaining motivation in yourself and your employees

AUD 50.0000

Coaching Your Team to Success Online

sku Product SKU:  CAMCPDO20v2

As a manager or supervisor you want to get the best out of your people, and you want them to be happy and motivated. One of the best ways for you to achieve this is by coaching and mentoring. By doing this you'll help them make better decisions, solve problems and learn new skills.

This eLearning course is designed to:

• The difference between coaching and mentoring
• Learn a proven coaching and mentoring approach known as the GROW model
• How to use the SMART Goal Setting method
• Identify and use the steps required for effective coaching and mentoring
• Identify the individual needs of your team and the best methods to coach and mentor them
• Increase the productivity and longevity of your team whilst building solid relationships with them

AUD 50.0000

During and After the Auction Process Online

sku Product SKU:  CPDA20v2

How a Property Manager Can Successfully Manage Disagreements Online

sku Product SKU:  CPDPMSMD20v2

Class 2 Licence CPD requirements

sku Product SKU:  CPDC21_SGC2

Supercharge your sales current knowledge and complete your CPD in one package!
 

This complete suite of courses for your Class 2 requirements (6 hours) will not only give you the required CPD course hours, but you’ll also boost your skills with sustainability knowledge and social media management.

This package provides essential skills for managing sales and rental processes to meet requirements and aims to build better client relations through increased knowledge of newer aspects of agency business.

The package is broken into two areas:

Compulsory CPD

Completing these courses will enable you to:

• Ensure your interactions with clients are COVID safe
• Determine and communicate material facts during the sales process
• Comprehend short term rental accommodation requirements and manage efficiently

Supercharge your knowledge/expertise

Having the edge in the market can have a big impact on sales. Understanding sustainability in the housing space is a must have these days, as is using social media to promote and build your brand.

Completing these courses will enable you to:

• Comprehend sustainability features related to property
• Describe and promote sustainability as an influencing factor to buyers
• Define your social media strategy
• Deliver content via social media that attracts your target market

Courses are delivered via interactive elearning, video and supporting tools and checklists.

 

AUD 300.0000

Effective Feedback Conversations

sku Product SKU:  CPDEFC

The 2021/22 CPD year commences on 23 March 2021. All licensed agents will need to undertake 3 hours of compulsory CPD training during this timeframe. 

This online CPD course is 1 hour compulsory CPD training.

Learn how to undertake effective feedback conversations. This training module will help you acknowledge the behaviours you want to have in your business, but also have those maybe tough, but really genuinely important conversations, to shift behaviour when that needs to happen as well. You will be provided with with some tips, some tools and a process that's really going to help you have these really important conversations.

Topics covered include:

• We're going to talk about the impact and importance of effective feedback.
• Creating a feedback culture.
• Understand the impact of feedback through stories and stats.
• The power of questions and active listening.
• How to provide constructive and positive feedback.
• The feedback process.
• Building your leadership toolkit
• Managing emotions with feedback.

AUD 50.0000

Wellbeing and Resilience

sku Product SKU:  CPDWR

The 2021/22 CPD year commences on 23 March 2021. All licensed agents will need to undertake 3 hours of compulsory CPD training during this timeframe. 

This online CPD course is 1 hour compulsory CPD training.

Wellbeing is so important in the world today. In this CPD video, we will be sharing some simple strategies to help you invest more into your wellbeing, and to create a wellbeing culture to help you and your team perform at it's best. 

Topics covered include:

• Mindset and Joy
• What is Wellbeing and Resilience?
• Why focus on Wellbeing
• My Personal Story
• Filling your cup
• Current research and the 5 areas of wellbeing
• The impact on your teams and performance
• Your leadership role

AUD 50.0000

Supervision Guidelines: Stronger better business

sku Product SKU:  CPDC21_SG_CI

This online course outlines the required key actions to set up a successfully supervised business that builds a solid brand reputation in the market.
 

As a Class 1 licensee, you are fully aware of your legal obligations under the Supervision Guidelines. You know a successfully supervised business will help build your brand and a trusted reputation in the market.

But where do you find time to determine and implement the practical steps to make this a reality? It’s not your core business or what you are good at, which it makes seem even more of a challenge. And you already have procedures in place, so how do you determine if they are compliant?

What if you had access to a clear interpretation of the Supervision Guidelines, developed by industry professionals just like you. How would step by step practical advice of what you need to implement, make the process simple and easy?

Introducing… Supervision Guidelines: Stronger better business

This online course outlines in simple language the required key actions you need to take to meet your legal duty under the NSW Fair Trading Act, covered in the Supervision Guidelines.

The course is broken down into 3 key areas.

CPD 1 –Licensee In Charge Obligations

These Guidelines topics will enable you to:

• Apply best practice principles in your role as a Licensee In Charge
• Determine and document required operational procedures
• Manage Trust Accounts professionally and in line with requirements
• Lead and train your staff to understand requirements

CPD 2 – Documentation and Records

This elective will enable you to:

• Conduct ID checks that build robust prevention from fraud
• Set up processes that embed trust and confidence in your client transactions
• Ensure your sales process is legally solid and client focussed

CPD 3 – Operational Effectiveness

These Guidelines topics will enable you to:

• Understand efficient record keeping practices
• Manage, resolve and record complaints quickly and effectively
• Keep track of gifts and benefits for transparency

The benefit of running your agency to be compliant with the Supervision Guidelines is a stronger and better organised business, more resistant to typical risks in agency practice. The loss of trust and reputation can often cost you and your agency far more than any penalties from non-compliance. Are you willing to take the risk, and the potential huge penalties?

 

AUD 300.0000

Class 1 Licensee In Charge CPD requirements

sku Product SKU:  CPDC21_SGC1

Meet all your CPD requirements in this one stop course bundle and increase your understanding and application of the Supervision Guidelines for best practice agency operation.
 

Looking for a complete suite of CPD courses for your Class 1 requirements (9 hours). This course bundle provides you with your compulsory CPD requirements, plus additional business development courses.

This package provides essential skills for managing and supervising your agency business to a high professional standard in line with requirements under the NSW Fair Trading Act.

The package is broken into three key areas:

Compulsory CPD

Completing these courses will enable you to:

• Make your business COVID safe
• Determine and communicate material facts
• Comprehend short term rental accommodation requirements and manage efficiently
   

Licence Obligations

As a licensee you need to be clear on your responsibilities and enact them to ensure the smooth running of your business and the people supporting you are aligned.

Completing these courses will enable you to:

• Apply best practice principles in your role as a Licensee
• Determine and document required operational procedures
• Manage Trust Accounts professionally and aligned to requirements
   

Operational Effectiveness

The benefit of running your agency to be compliant with the Supervision Guidelines is a stronger and better organised business, more resistant to typical risks in agency practice.

Completing these courses will enable you to:

• Conduct ID checks that build robust prevention from fraud
• Set up processes that embed trust and confidence in your client transactions
• Ensure your sales process is legally solid and client focussed
• Manage and resolve complaints quickly and effectively
• Lead and support your staff to perform their best
• Keep track of gifts and benefits for transparency
• Set up simple and efficient record keeping practices

AUD 450.0000

Social Media - Tips for success Online

sku Product SKU:  CPDSMTS20v1

Social media is one of the most important tools available today to increase brand awareness and target your market effectively by allowing you to reach, nurture, and engage with your target audience, no matter their location.

Reports suggest that over the last few years the use of social media has increased by 77%. This shows that having a professional digital presence is invaluable for your business.

This three-part course is designed to set your social media activity on the right track to enable you to build relationships and communicate effectively with potential customers.

Valentina Borbone, our expert presenter will take you through the steps required to implement a robust social media strategy.

Topics covered include:

• Successful foundations
• Simple strategy
• Immediate implementation

 

Valentina Borbone, CEO, Banter Group

Valentina is a seasoned speaker and digital marketing educator. As founder and owner of a full-service marketing agency, Valentina has hands-on experience in delivering marketing solutions with results.

AUD 100.0000

CPD for Assistant Agent Online 2021

sku Product SKU:  AACPD21v1

The three units of competency in the CPD for Assistant Agents course form part of the CPP41419 Certificate IV in Real Estate Practice under the Australian Qualification Framework.

They meet the requirements of NSW Fair Trading for continuing professional development and contribute to the Certificate IV in Real Estate Practice qualification required to apply for a Class 2 Real Estate licence.

To apply for a Class 2 licence a person must undertake all if the Core units, Group A - Residential Property Sales, Group B – Residential Property Management and any three units of competency from the General Electives.

REINSW has selected the following units of competency for this course.

• BSBTWK301 Use inclusive work practices
• CPPREP4504 Deliver presentation to clients in real estate
• CPP4507 Provide property sustainability information in real estate

AUD 475.0000