Continuing Professional Development

Residential Tenancies Update Online

sku Product SKU:  CPDORTU20V1

Unpack the changes to the Residential Tenancies Act 2010 and Regulations 2019.
Topics covered include:

• Rent increases
• Landlords’ obligations including Landlord Information Statement
• Alterations
• Smoke alarms
• Tenancy agreement and condition report

 

AUD 180.0000

Compulsory CPD Material Facts

sku Product SKU:  CPDC21_MF

This online CPD course is 1 hour compulsory CPD training.

When a real estate agent is told to disclose material facts to a potential buyer or tenant, many ask the question: “So what exactly is a material fact?”

It’s important that you understand your obligations under Schedule 1 of the Property and Stock Agents Regulation 2014 (the General Rules of Conduct) - even though it may seem what constitutes a material fact is not at all straightforward.

This course provides key information on how to discover and disclose a material fact.

Topics covered include:

• identify prescribed material facts
• describe an agent’s obligation under the law to disclose material facts
• identify issues or matters important to a reasonable person
• identify steps to determine if a prescribed material fact applies to a particular property

 

AUD 65.0000

Compulsory CPD Short Term Rental Accommodation

sku Product SKU:  CPDC21_STRA

This online CPD course is 1 hour compulsory CPD training.

You may not think short-term rental accommodation (STRA) impacts you or your real estate business. However, this segment of the Real Estate industry has changed significantly. It is important that you stay on top of these changes.

This course provides key information on the code of conduct, obligations under short-term rental accommodation and the ‘2 strikes and you’re out’ policy.

Topics covered include:

• short-term rental accommodation objectives
• industry participants and their obligations
• complaints under the code
• compliance and enforcement powers available to Fair Trading.

AUD 65.0000

Compulsory CPD COVID Safe Business

sku Product SKU:  CPDC21_CV

This online CPD course is 1 hour compulsory CPD training.

We now live in a COVID world. COVID-19 has changed the way we live and work. Terms like physical distancing, handwashing and isolation have all become part of the ‘new normal’ in both our personal and professional lives.

This four-part course provides key information on how to work safely in the Real Estate industry in a COVID world.

Topics covered include:

• COVID-19 Basics
• Creating a COVID Safe Business
• COVID Safe Practices for Auctions and Open Homes
• What if – Scenarios for Real Estate

AUD 65.0000

Compulsory CPD Supervision Guidelines Introduction and Overview

sku Product SKU:  CPDC21_SG

Mastering Management - Setting Expectations

sku Product SKU:  CPDE21_SE

This online CPD course is 1 hour elective CPD training.

As a manager, you are the link between organisational mission-critical objectives and the effort your employees invest in achieving those objectives. And you just have to keep those two pieces working together smoothly. In addition, your job is to inspire your employees to bring their personal greatness to work every day and to invest their best in your business. And that’s a hard job!

This course provides an overview of understanding performance and for setting clear expectations.

Topics covered include:

• Understanding performance
• Poor communication
• Leadership
• Job role clarity
• Performance measurement

AUD 65.0000

Mastering Management - Know Thyself

sku Product SKU:  CPDE21_KT

This online CPD course is 1 hour elective CPD training.

Who are you? What makes you tick, what gets you going? What are you good at? What could you be better at? Self-aware leaders continually ask themselves these questions. They are curious, they seek out information and welcome the answers.

Taking the time to be self-aware, to really consider one’s strengths and weaknesses, to build self-understanding, is not something that most managers do enough of.

This course guides you through two factors to start the process of you, as a manager and becoming more self-aware.

Topics covered include:

• Managing an agency
• Emotional Intelligence
• Being professional

AUD 65.0000

Communicating sustainability features to your buyers

sku Product SKU:  CPDSI21v2

This online CPD course is 1 hour elective CPD training.

It’s important for real estate agents to understand sustainability ratings for home, how to access and interpret the information; and be able to prepare and provide property sustainability information. Why?

This three-part webinar recording provides key information on:

• The future is sustainable: The National Plan for our homes
• Reviewing and interpreting home energy ratings
• Sample scripts you can use to communicate ratings
• Knowing the difference between assessments and appraisals
• Identifying sustainable features in a residential property - example
• Construction Waste Risks – what does this give them
• Extending your knowledge – what does this mean?

AUD 65.0000

Assistant Agent CPD Property Sales Evening

sku Product SKU:  VC04AQ20Ov1

The three units of competency in this course form part of the CPP41419 Certificate IV in Real Estate Practice under the Australian Qualification Framework.

 

The Property Sales Cluster discusses activities to achieve listings, understand vendor expectations and conduct listing presentations. It includes understanding of buyer needs and expectations to find suitable properties, negotiating a sale between vendor and buyer and facilitating the completion of the sale.

REINSW has selected the following units of competency for this course.
CPPREP4103 Establish vendor relationships
CPPREP4104 Establish buyer relationships
CPPREP4105 Sell property

AUD 490.0000

Assistant Agent CPD Property Management 1 + Appraise property Evening

sku Product SKU:  AACPDPM1PAE

The three units of competency form part of the CPP41419 Certificate IV in Real Estate Practice under the Australian Qualification Framework.

The Property Management 1 Cluster gives an understanding of the agency relationship with landlords and tenants. It includes the legal requirements for management and tenancy agreements and managing the ongoing relationship with landlord and tenant. The Appraise Property Cluster will give you an understanding of how to select appraisal method/s and recommend appraisal price of property for sale or lease.

REINSW has selected the following units of competency for this course.

 CPPREP4122 - Establish tenant relationships

 CPPREP4121 - Establish landlord relationships 

 CPPREP4101 - Appraise property for sale and lease

AUD 490.0000

Assistant Agent CPD Property Management 2 + Market Property Evening

sku Product SKU:  AACPDPM2PM

The three units of competency in this course form part of the CPP41419 Certificate IV in Real Estate Practice under the Australian Qualification Framework.

he Property Management 2 Cluster provides insight into the management of the ongoing tenancy. It includes rent arrears, routine inspections, maintenance, tenancy renewals and tenancy agreement breaches. The Property Marketing Cluster will explore the skills needed to interpret a property appraisal report and negotiate an agreed marketing plan. It includes preparing marketing materials, implementing and reviewing effectiveness of marketing activities.

REINSW has selected the following units of competency for this course.

CPPREP4123 Manage tenancy

CPPREP4124 End tenancy

CPPREP4102 Market property

AUD 490.0000

Assistant Agent CPD Selling Livestock Evening

sku Product SKU:  CPDVC04AKL02v1

The three units of competency this course form part of the CPP41419 Certificate IV in Real Estate Practice under the Australian Qualification Framework.

Selling Livestock is three units from the Stock and Station specialty course that assistant agents can complete to count towards their CPP41419 Certificate IV in Real Estate Practice and their Stock and Station Licence.

REINSW has selected the following units of competency for this course.
CPPREP4301 Confirm and market livestock for sale
CPPREP4302 Prepare livestock for sale
CPPREP4303 Establish vendor and buyer relationships in livestock sale
 

AUD 490.0000

Effective Conflict Resolution Online

sku Product SKU:  ECRCPDO20v2

Conflict within the workplace is almost unavoidable. It can arise from differences in opinion, varying beliefs, backgrounds and culture. However, conflict can also be used as a creative opportunity to bring change, to move past personal bias and experience, and to open up to new opportunity.

This eLearning course is designed to:

• Examine the concept of conflict and how it manifests in the workplace
• Learn strategies for dealing with conflict in a productive way
• Develop communication and adaptive skills to navigate conflict 
• Develop skills to be better prepared for conflict

AUD 130.0000

Motivating Your Employees Online

sku Product SKU:  MYECPDO20v2

It probably comes as no surprise that employees who feel valued are more motivated, responsible and productive. The happier an employee, the better the results they will deliver. Learn how to develop and maintain a confident and motivated team who are driven to attain worthwhile goals.

This eLearning course is designed to:

• What is motivation and why is it important
• Theories and methods of motivation
• How to recognise personality types and how they relate to motivation
• Maintaining motivation in yourself and your employees

AUD 65.0000

Coaching Your Team to Success Online

sku Product SKU:  CAMCPDO20v2

As a manager or supervisor you want to get the best out of your people, and you want them to be happy and motivated. One of the best ways for you to achieve this is by coaching and mentoring. By doing this you'll help them make better decisions, solve problems and learn new skills.

This eLearning course is designed to:

• The difference between coaching and mentoring
• Learn a proven coaching and mentoring approach known as the GROW model
• How to use the SMART Goal Setting method
• Identify and use the steps required for effective coaching and mentoring
• Identify the individual needs of your team and the best methods to coach and mentor them
• Increase the productivity and longevity of your team whilst building solid relationships with them

AUD 65.0000

During and After the Auction Process Online

sku Product SKU:  CPDA20v2

During this course you will gain insight into the importance of conversations before, during and after the auction with all parties. Specifically included is information on auction floor negotiations, framing the situation for the bidders and the crowd, as well as buyer and seller conversations on the floor.

This eLearning course is designed to help practioners understand the following aspects of the auction process:

• The benefits and importance of selling at auction and handling owner objections to auction as a method of sale
• The importance of conversations with all parties involved in an auction, when to have these conversations and why they are vital to a successful auction
• Deposit funds and auctions, the do's and don'ts and the risks involved
• How to handle one bidder auctions and reading the situation

 

AUD 180.0000

How a Property Manager Can Successfully Manage Disagreements Online

sku Product SKU:  CPDPMSMD20v2

As a Property Manager, you deal with difficult situations every day. These situations, if not handled well, can lead to misunderstandings, conflict and stress.

In this course you will hear from three practicing Property Managers as they share their experiences and strategies for dealing with these situations. They will provide insights and advice on how to:

• Understand the needs of the different parties
• Manage emotions
• Negotiate acceptable outcomes for everyone involved
• Use different approaches to minimise and deal with the stress

 

AUD 65.0000

Assistant Agent CPD Trust Accounts Classroom Day

sku Product SKU:  CPDVC04AP20Dv1

The 1 unit of competency in this course form part of the CPP41419 Certificate IV in Real Estate Practice under the Australian Qualification Framework.

 

The Trust Account Cluster provides an understanding of the legal requirements of operating a trust account. It includes transactions, balancing, reconciling and maintaining trust account records.

REINSW has selected the following units of competency for this course.

CPPREP4125 Transact in trust accounts

AUD 490.0000

🆕 Presenting at NCAT Evening

sku Product SKU:  CPDNCAT22

This online CPD course is 3 hours Elective CPD training.

Presenting at NCAT can be challenging while at the same time daunting. REINSW has developed a course to assist Property Managers to be well prepared to present their case at NCAT that will guide them on how to work with the NACT member to achieve a positive outcome.

 

The course covers:

• Understand the NCAT Legislation
• Understand the general responsibilities of members
• Understand the Tribunals Powers and Authority
• Understand record keeping requirements
• Demonstrate the steps members should take prior to making application to the Tribunal
• Demonstrate how to prepare an application
• Understand the documentation required
• Understanding how to enforce NCAT Orders
• Understanding the appeals process

AUD 195.0000

🆕 Compulsory CPD Cyber Security and Fraudulent Activity Evening

sku Product SKU:  CPDC22_CSFA

This online CPD course is 1 hour compulsory CPD training.

The purpose of this course is to train real estate agents in best practice when it comes to Cyber Security within the Office environment and while working remotely.

Real estate agents are considered a high risk as a target for hackers due to their high profit, money turn over environment where hackers will target, and will continue to target not only large corporations, but also the independent agents to ensure that they can move funds from clients and Trust Accounts held by real estate agents.

It is important that real estate agents understand how to protect their real estate at all levels while understanding how hackers can use their information to move funds quickly and undetected until it is too late.

 

AUD 65.0000

Effective Feedback Conversations

sku Product SKU:  CPDEFC

This online CPD course is 1 hour compulsory CPD training.

Learn how to undertake effective feedback conversations. This training module will help you acknowledge the behaviours you want to have in your business, but also have those maybe tough, but really genuinely important conversations, to shift behaviour when that needs to happen as well. You will be provided with with some tips, some tools and a process that's really going to help you have these really important conversations.

Topics covered include:

• We're going to talk about the impact and importance of effective feedback.
• Creating a feedback culture.
• Understand the impact of feedback through stories and stats.
• The power of questions and active listening.
• How to provide constructive and positive feedback.
• The feedback process.
• Building your leadership toolkit
• Managing emotions with feedback.

AUD 65.0000

Wellbeing and Resilience

sku Product SKU:  CPDWR

This online CPD course is 1 hour compulsory CPD training.

Wellbeing is so important in the world today. In this CPD video, we will be sharing some simple strategies to help you invest more into your wellbeing, and to create a wellbeing culture to help you and your team perform at it's best. 

Topics covered include:

• Mindset and Joy
• What is Wellbeing and Resilience?
• Why focus on Wellbeing
• My Personal Story
• Filling your cup
• Current research and the 5 areas of wellbeing
• The impact on your teams and performance
• Your leadership role

AUD 65.0000

Supervision Guidelines: Stronger better business

sku Product SKU:  CPDC21_SG_CI

This online course outlines the required key actions to set up a successfully supervised business that builds a solid brand reputation in the market.
 

As a Class 1 licensee, you are fully aware of your legal obligations under the Supervision Guidelines. You know a successfully supervised business will help build your brand and a trusted reputation in the market.

But where do you find time to determine and implement the practical steps to make this a reality? It’s not your core business or what you are good at, which it makes seem even more of a challenge. And you already have procedures in place, so how do you determine if they are compliant?

What if you had access to a clear interpretation of the Supervision Guidelines, developed by industry professionals just like you. How would step by step practical advice of what you need to implement, make the process simple and easy?

Introducing… Supervision Guidelines: Stronger better business

This online course outlines in simple language the required key actions you need to take to meet your legal duty under the NSW Fair Trading Act, covered in the Supervision Guidelines.

The course is broken down into 3 key areas.

CPD 1 –Licensee In Charge Obligations

These Guidelines topics will enable you to:

• Apply best practice principles in your role as a Licensee In Charge
• Determine and document required operational procedures
• Manage Trust Accounts professionally and in line with requirements
• Lead and train your staff to understand requirements

CPD 2 – Documentation and Records

This elective will enable you to:

• Conduct ID checks that build robust prevention from fraud
• Set up processes that embed trust and confidence in your client transactions
• Ensure your sales process is legally solid and client focussed

CPD 3 – Operational Effectiveness

These Guidelines topics will enable you to:

• Understand efficient record keeping practices
• Manage, resolve and record complaints quickly and effectively
• Keep track of gifts and benefits for transparency

The benefit of running your agency to be compliant with the Supervision Guidelines is a stronger and better organised business, more resistant to typical risks in agency practice. The loss of trust and reputation can often cost you and your agency far more than any penalties from non-compliance. Are you willing to take the risk, and the potential huge penalties?

 

AUD 300.0000

Social Media - Tips for success Online

sku Product SKU:  CPDSMTS20v1

Social media is one of the most important tools available today to increase brand awareness and target your market effectively by allowing you to reach, nurture, and engage with your target audience, no matter their location.

Reports suggest that over the last few years the use of social media has increased by 77%. This shows that having a professional digital presence is invaluable for your business.

This three-part course is designed to set your social media activity on the right track to enable you to build relationships and communicate effectively with potential customers.

Valentina Borbone, our expert presenter will take you through the steps required to implement a robust social media strategy.

Topics covered include:

• Successful foundations
• Simple strategy
• Immediate implementation

 

Valentina Borbone, CEO, Banter Group

Valentina is a seasoned speaker and digital marketing educator. As founder and owner of a full-service marketing agency, Valentina has hands-on experience in delivering marketing solutions with results.

AUD 130.0000

Assistant Agent CPD General Elective Online

sku Product SKU:  VC04AX20Ov2

The three units of competency in this course form part of the CPP41419 Certificate IV in Real Estate Practice under the Australian Qualification Framework.

The General Elective Cluster focuses on the skills required to prepare and present information in a structured and professional manner.

REINSW has selected the following units of competency for this course.

• BSBTWK301 Use inclusive work practices
• CPPREP4504 Deliver presentation to clients in real estate
• CPP4507 Provide property sustainability information in real estate

AUD 490.0000

🆕 Compulsory CPD Privacy Evening

sku Product SKU:  CPDC22_P

This CPD course is 1 hour compulsory CPD training.

The purpose of this course is to train real estate agents in best practice when collecting, maintaining, and using and disclosing personal information of others that it may collect throughout its business activities.

Along with other legislation a real estate agent mut comply with, the Privacy Act 1988 is one that will apply to most real estate agents. To help real estate agents comply with this Act, Australia has implemented the 13 Australian Privacy Principles (APPs) to help guide and assist in the implementation of the Privacy Act.

It is important that real estate agents understand how to protect their real estate at all levels while understanding how the acts done, or practices followed by staff, also can have a negative impact on the real estate agency when managing personal information.

 

AUD 65.0000

🆕 Compulsory CPD Tenancy Agreements Evening

sku Product SKU:  CPDC22_TA

This online CPD course is 1 hour compulsory CPD training.

 

AUD 65.0000

🆕 Elective CPD Dealing with Difficult People Evening

sku Product SKU:  CPDE22_DWDP

This online CPD course is 1 hour elective CPD training.

 

AUD 65.0000

🆕 Elective CPD Fire Regulations with a Commercial Property Evening

sku Product SKU:  CPDE22_FRCPE

This online CPD course is 1 hour elective/business CPD training.

The purpose of this course is to train real estate agents in the requirements of fire safety regulation under the legislation in relation to commercial buildings.

The training will ensure that learners have a clear understanding of the roles and responsibilities or Landlords and tenants to ensure that commercial buildings prevent, detect, and suppress fire to protect life and property.

The course will outline the requirements of maintaining fire safety measures that are located within commercial buildings, the role of local Council and Fire and Rescue NSW and the need for fire safety schedules, certificates, and statements.

Even though this course was written for commercial properties, the content can be used for Strata buildings due to the nature of the classification of the building and the need for fire regulations to protect life and property.

 

AUD 65.0000