As a Property Manager, you deal with difficult situations every day. These situations, if not handled well, can lead to misunderstandings, conflict and stress.
In this course you will hear from three practicing Property Managers as they share their experiences and strategies for dealing with these situations. They will provide insights and advice on how to:
- Understand the needs of the different parties
- Manage emotions
- Negotiate acceptable outcomes for everyone involved
- Use different approaches to minimise and deal with the stress