Customer objections can be difficult to handle, and many sales professionals fear these kinds of situations. However, objections communicate important and valuable information about customer concerns, needs, and fears.
Handling objections requires an understanding of the emotional component of the client including the language structures and motivation.
This course will help you close deals faster by giving you more confidence in handling objections and overcoming them smoothly.
Topics will include:
- The use of words to influence thinking within seconds
- How to plant ideas in the mind without resistance
- Gaining agreement from customers within seconds
Instructor: Pancho Mehrotra
Pancho Mehrotra is an expert sales and negotiation trainer and founder of Frontier Performance. He uses a wide range of disciplines from ‘psychology in sales’ to ‘influence and negotiation when optimising profit per deal’.